We pride ourselves on providing outstanding customer service. If you have any questions, please do not hesitate to contact us on 1-800-480-4540. Below are a small sampling of messages from some of our customers.
- I received my shipment today, very quickly I might add. I wanted to let you know that I am so thrilled with the quality of the product. The scents and colors were so wonderful. Thanks so much and I look forward to many more future orders with you. Amber, NY
- I just received my package today and used the Tranquility tonight. I really needed it after an extremely stressful day between work and a hospital visit. The bath salts are just wonderful! Thank you so much for such a wonderful product. I just sent a package to my sister. Linda, PA
Warm greetings to you again...Thank you for responding as quickly as you did. I really appreciate your time and help answering my questions concerning the mineral list and Dead Sea Salts. I have visited the link you sent and that helped a lot. Thank you so much again and may you have a nice day. Farewell for now...Your satisfied customer, Mary Ann, FL
I just went through the salts.......they are amazing as always! I can't wait to start selling them! Thanks for all your help! George, NY
- Your web site is great! Informative, Organized and geared for everyone from novice to really experienced. Valerie
- I love your products and your service. I especially like that you offer flat rate shipping via USPS priority mail. Please, please do not ever change that! Your website is fantastic. April, MO
- Your site is great and very informative. That is very important when needing to inform my clients on your product. Marilyn, CA
- You have a very user friendly website. I appreciate you calculate and offer different shipping options. I usually receive my order within 2 days! Sally, CA
- Don't change a thing, your site is outstanding. William, PA
- The website is already great the way it is. At the end of the day, it matters what services you offer. I would specifically try to lower the shipping costs and keep the great customer service, since I have experienced it with your company and it is above average. Mateja, GA
- I've only ordered from you folks twice but am very impressed with the wide selection, the quality and the customer service. I can't find anything to complain about! Thank you! Also referred another customer and she ordered as well. Lisa, FL
- I love your website and constantly refer to it as a teaching tool..I love all the information that you provide about the salts...E.O., receipts.. Bethany, HI
- Your site is good and better than most for navigation..the amount of product information you give about the benefits of the different salts is outstanding. Darcy, BC
- Your website was very informative. I was impressed. it answered most of my questions. Sherry, UT
- I just wanted to thank you so much for my order. I ordered it Tuesday and I got it today. Thank you for such wonderful customer service. Krista, NV
- Thank you Savannah for your quick response. I love SFBSC, you all are a outstanding company. You have made my experience as a new business owner much easier. I look forward to a long relationship with your company. Thanks again. Cynthia, CA
- Hi, this is Star here. I wanted to drop you a line and tell you how pleased I am with your product. My first shipment arrived today. It was well packed, arrived in a flash, and the product looks and smells terrific! I will be ordering more as time goes by. Star, NY
- Thank you for the fast shipment, I received it today. Sandy, MT
- I want to thank you for your assistance this afternoon in regards to my mixing bath salts and ordering packaging. I look forward to receiving the sample packaging! Wendy, OK
- I have just had my bath & LOVED IT!!!! Cheri, NY
- My order arrived today and it was in perfect condition. I will tell others about your excellent service and the great price for the Himalayan Sea Salt. Leo, CA
- My bath salts just arrived in perfect condition - thank you so much. Had to pay some duty but well worth it !!! Kay, UK
- I have recently purchased almost 60 pounds of your wonderful, lifestyle changing products (Dead Sea Salts, Himalayan Salts, SLEEP Lavender Salts and Calspa Foaming). THANK YOU SO MUCH – I am extremely pleased with the quality and the customer service along the way. I will definitely be back for more and I have already recommended your company to many of my friends and associates. John, CA
- I just wanted to thank you, I ordered my dead sea salt on Tuesday and received them on Friday wow that was fast and free. Not only that I asked that you have ups leave at my door step and they did. I love you guys!!!!! Deborah, CA
- I just received the salt and it looks beautiful! Thank you, I may need to order more of the same when it comes closer to our wedding date. Maranda, WI
- Your attention is truly appreciated. Customer service is becoming increasingly rare these days. I will definitely be a returning customer and I will be sharing my positive experience with the many people I know that also support the businesses that still value those qualities. David, MN
- I have been using the Himalayan salt for about two years now for cooking/eating and am totally sold on the taste, texture, and goodness of it. It has become one of my favorite things to let people try at my house. You have helped someone who is very appreciative. It's my second purchase from you and the first was quick, professional, and friendly. Gary, UT
- Bath Salts arrived today and we are so excited about offering your products. The color is fantastic and is totally the product we were looking for. We are looking forward to our continuing business relationship with San Francisco Bath Salt Company. Thank you so much!!!! We broke ground on our building yesterday and intend to be open by Aug. 1
- I just wanted to let you know that my order arrived in record time and I am very pleased with your product. I look forward to doing business with you in the future!
- Thank you so much for the quick reply...You guys are a dream to work with!!!--
- Your bath salts are an amazing and beneficial gift I allow myself and now share with every one I know. I first tried them to help ease my Fibromyalgia induced insomnia and now I wouldn't think of going to bed without a soak in the tub with your lavender bath salts first! Thank you SOOOOO much! Eve, WA
- I wanted to write you and let you know I received my order this morning. Thank you so much!
My bathroom smells like pure Heaven. I can't wait to soak and indulge tonight. I will be ordering
again. You have a FOREVER LOYAL customer here. You can count on it. Again...Thank you-Thank
you-Thank you!! Ayana, SC
- Just want to state again, how pleased I am with not only the product, but your service as well.
- Everything arrived and it looks great. Thanks for the quick service. Kim, VT
- I would like to take this opportunity to thank you for assisting me in placing my order. It was a pleasure to know that someone wasn’t trying to get me off the phone because they are paid for the volume of calls taken! You really provided valuable information on the products and how they can be utilized to best benefit what I was looking to do. I look forward to working with you in the future and will ask for your assistance when I call. Thank you Loraine, NJ
- Hi Shannon., Yes we offer Eucalyptus, it's just not on the standard website. Would you like your order in Eucalyptus instead of Lavender Buds?
YES! I would love that!Thanks so much...what a great company. I tell all of my friends about you. Shannon
- Thank you all. I love the labels. I am so pleased. I will be ordering some of the other products especially the shea butter. Thank u. Will call. Ontaria, CA
- Thanks so much! I call that Great Customer Service!!! I'm sure I will be a loyal customer because of the great service received. Best regards, Dawn
- Thank you for your call and the email. I appreciate your excellent customer service! Gayle
- Subject: RE re-register account info Questions_&_Comments: wow. i have to say, i never seen a faster response to a complaint. In just a few hours you updated your site to include a link and page where I could register my account. You need to give your customer service reps and your webmaster a pat on the back. Great job you guys.
- Thank you folks for the quick and professional service. Blessings, Jim, ID
- I just wanted to let you know I received one package on Saturday, and the other two today. I took a bath last night with your Minera Dead Sea Salts, and it was wonderful Thanks, Scott
- Thank you for all your help with my shipment. I received the delivery on the 7th of March and was quite please. I appreciate you taking the time at 6:45am, when I was starting my day 3 hours different. I know that I wouldn't be answering my phone at that time of the morning. It has been a pleasure doing business with you and SFBSC, and I look forward to this continued services in the near future. Again, thank you for everything and have a great day. Paulette
- It's here already! You guys are on the ball! Thank you for great service and a good product. Rose
- I want you to know how impressed and satisfied I am with your excellent service and product. My order was delivered today and used immediately. Thank you so much. Jerry
- Thank you, Thank you, Thank you!!!! When I walked into my office on Saturday, July 2nd, the salts were there - couldn't believe my eyes. Thank you so much for the fantastic service you provide. I really like the printing on the package instead of using the labels. Nancy
- Hello, I just received my bath salts and wanted to take the time to thank you for the prompt delivery of my order. So often people only take time to complain, so I wanted to praise you for your service. Truly, S. Goodman
- I love your bath salts! They are the only ones that I buy over and over again. Thanks for such a nice product.
- I have just received my salts from you and they are WONDERFUL!!!!! Thank you so very very much. I thought the rubber duckie was a nice touch. It got me excited.
- Over the next few days I will review my options for packaging and image and get back to you with my plans. By the way...I have ordered salts and such from other companies and they came terribly packaged and broken open and not professional looking at all. Your presentation to me through the mail was impressive and says a lot about your company. Sincerely, Lori
- I figured it was for retail only but...it never hurts to ask! Thank you for your speedy response to filling our recent order! We really, really appreciate it! Happy Holidays! Beth
- Hello, I just placed my first order with your company which I found via "Google" search of bath salts. Thus far the experience has been great! I called to find out about a gift card and other shipping options. Customer Service answered and mentioned that someone would get back to me in 10 min. A short while later Customer Service called back stating that a sales person had not returned as yet but that since he promised a return call he would help me. This is a wonderful example of great customer service!! I hope my friend enjoys the bath salts as much as I have appreciated my first interaction with your company. Thanks again! Candace
- Thanks very much! I appreciate the quick turn around ~ it is very reasonable. And thank you in advance for the gifts! I look forward to receiving the package. Thanks for letting me know it'll be here on Friday. Have a great week! =) Gloria
- I am an avid on-line shopper and I have to say that your company is one of the best in email communications. I received an email last night stating my order has been received and this email today indicating my order has been processed and shipping. The confirmation number of shipping as well as the method was clearly indicated. I thank you very much for being so proficient and will not think twice about ordering from you folks again. Anonymous.
- Thank you so much! I really appreciate the thought and consideration that you put into this order! It's hard to find that kind of care, when purchasing any type of item! Your extra special attention will truly make a difference for such a special occasion! I look forward to doing more business with your company! Sincerely, Vickie